Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Giving top notch support promptly is our top priority, so we support each shared website hosting plan with a one hour ticket reply warranty. As soon as you post a ticket or drop a message, our client help support team will do all they could do to offer the most acceptable resolution for your situation and to give you help in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is supplied by a crew of qualified experts who will be able to answer your issue straight away. You’ll be able to communicate with the support staff by starting a technical support ticket from your Website Control Panel or by submitting us an e–mail. On business days, you may also contact us on the phone or take advantage of the live chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • If you require guide while working within the Control Panel, you’ll be able to always click the Help control key and locate your query in the selection of articles or blog posts that will come up. We have also turned almost all of the content articles into instructional videos. The list of training videos will come up if you click the Videos key available on the top right.