Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Time Guarantee

  • We provide a sixty–minute response time guarantee for any trouble ticket or email that you submit to our client support team. We’ll speedily answer all common queries and forward right away the case to our admins in case additional assistance is required. If you order the Optional Admin Services package, we will execute any of the included services at a time that has been discussed with you preliminary.

  • Top quality support service

  • An Exceptional Client Support Service

  • We’ll be at your disposal 24x7x365 to respond to any enquiries that you may have pertaining to our Website Control Panel and any of the apps that we have installed for your convenience on the dedicated server. In case you also need assistance tackling server administration procedures, order our Optional Admin Services package, which includes backup disk space, Operating System updates every week, server monitoring and rebooting services, as well as installation and problem troubleshooting services.

  • Intuitive help center

  • An Intuitive Help Area

  • Every dedicated web hosting plan is fitted out with our free–of–cost Website Control Panel, which boasts an in–depth knowledgebase and a group of how–to video tutorials. Whenever you need help working with the Website Control Panel, just hit the Videos or Help buttons in the top right corner.