In case you have a site, a problem may always appear and it does not necessarily have to be connected to the hosting service itself. For example, something might go wrong when you bring an app up to date or some vital data may be modified or erased by chance. No matter what the essence of the problem may be, you’ll have to touch base with the client support staff and request them to retrieve a backup or to assist you in fixing the problem that you’re struggling with. How fast they will do it will determine the amount of time that your sites will be unavailable. For certain sites such as community sites or web stores, a regular unreachability can often mean losing customers and money. That’s why, it is very important for you to use the services of a company that provides not only a very good tech support service, but also a fast one.

One-Hour Response Guarantee in Shared Website Hosting

Our shared website hosting offer a sixty-minute response time guarantee, so irrespective of what enquiry or issue you may have, we’ll always be there to help you. The fact is, it rarely takes more than half an hour to get an issue solved or a question answered, and this is valid for both pre-sales and technical matters. Our support team members will be at your disposal 24/7, even on holidays and weekends, which suggests that you’ll always get swift assistance. We understand exactly how valuable time can be, so by the time we reply to your e-mail or support ticket, we will have investigated the issue and, in case we haven’t come up with a solution, we’ll give you more details on what you need to do on your end, when the case necessitates it. With our support services, you can be certain that there will be someone to help you out straight away, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a trouble ticket from your web hosting Control Panel or send an email regarding your semi-dedicated server, you’ll receive an answer within less than 60 minutes. You can get in touch with us whenever you need in regard to general, technical or billing issues and given the fact that we are on duty 7 days a week, you’ll invariably receive help right on time. Depending on the specific question or issue, we will supply you with more info, eliminate the predicament if it has been caused by something that’s within our reach or instruct you on how to proceed in case you need to alter some setting for an Internet app that we cannot access. You can forget about waiting for a whole day for each reply. Actually, in the majority of cases we respond to tickets and emails within no more than twenty to twenty five minutes.