A live chat is among the ways of communication supplied by some web hosting companies as part of their support service. Determined by the company, the chat can be used for pre-sales, billing and/or technical support. This way of contact is quicker compared to a support ticket and it makes it less likely to misunderstand or misspell anything compared to a phone call with a representative. In addition, when the trouble that you experience requires some time to be examined and resolved, you are able to do something else meanwhile instead of just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat support service free of cost as long as you have world wide web accessibility even if your hosting provider is located in another country and they do not have a local telephone number that you can call.

Live Chat Support in Shared Website Hosting

As we believe that a great number of issues are usually resolved if you talk to a live person, we supply a live chat service for all of our prospective and active customers. The chat is online every day and our customer support agents will help you with a number of questions and problems. In case you are not our customer yet, you can learn more about our shared website hosting plans and the web hosting environment in general so that you can be certain that your websites will work properly on our servers. In case you already have an account and you have some questions or you have any issues with any of our solutions, you will be able to get in touch with us through our live chat and we will provide you with the required info or assist you to troubleshoot the issue. You will have to open a support ticket for certain issues which need more time or the help of a sysadmin, but for numerous common problems you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is online every single day, even on weekends and holidays. It is the best way to learn more details about our semi-dedicated servers in case you do not have an account yet or to get some issue resolved in case you're a customer and our customer support agents will help you instantly no matter what time of the day you join our chat. If you're hestitating which plan is better for your web sites, in case you need advice whether you need a particular upgrade and how to obtain it or when you've got troubles setting up an e-mail account on your PC, you will be able to contact us and we will supply you with the required info without delay. The live chat is online even after our phone lines go off for the day, therefore when you have an account here, you can be certain that you will always benefit from quick help with any kind of question or trouble that comes up.