There are different ways to get in touch with the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you select is a trouble ticket system. It’s the easiest means of correspondence for several reasons. If no customer service staff member is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably be received. Furthermore, you can copy and paste extensive bits of information without the need to worry about typos, and if a specific problem needs more time to be sorted out or a number of replies need to be exchanged, all the info will be in one location, so either party can always see the steps taken by the other one. The negative side of using tickets to touch base with your hosting provider is that they are often separate from the hosting platform, which implies that if you have to supply information or to follow directions, you will need to use at least two separate admin consoles and this number may grow in case you want to administer multiple domain names. Moreover, lots of hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a reply.

Integrated Ticketing System in Shared Website Hosting

Our shared website hosting include an integrated ticketing system, which is included in our custom-built Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia enables you to manage everything connected with the web hosting service itself in the very same location – invoices, files, emails, tickets, etc., avoiding the need to go through different admin interfaces. In the event that you have any technical or pre-sales questions or any problems, you can post a ticket with just several clicks of the mouse without needing to sign out of your hosting Control Panel. In the meantime, you can select a category and our system will offer you a number of informational articles, which will supply you with more information and which may help you fix any given problem before you actually open a ticket. We guarantee a response time of maximum 1 hour, even in case it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with us and you want to touch base with our help desk support staff, you’ll be able to submit a ticket directly from your Hepsia hosting Control Panel instead of going through an entirely different customer support platform like you will need to do with the vast majority of hosting providers on the marketplace. Our integrated ticketing system will permit you to submit a new ticket without any hassles and to browse through older tickets using an intelligent search box. Furthermore, you will be able to take a look at the relevant knowledge base articles that our system will present to you based on the category that you choose for your new ticket. You can carry out all the aforementioned procedures without leaving your Control Panel at any moment, which means that in case you stumble upon any complication or have an inquiry, you can get in touch with our support engineers and fix the issue in question in less than one hour via one single support platform.