The availability of the customer and technical support that a shared website hosting company offers can tell you a lot about the services that they supply as well. In the event that you can use just e-mails and tickets, you have most likely discovered some reseller and not the hosting provider. When this is the case, you'll probably have to wait for several days so as to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to contact the true hosting company for extra assistance. When the supplier offers you several means of communication with fast response time available anytime, they are most likely the top provider, not just a reseller. Therefore you will reap the benefits of timely assistance and quality support as they'll have instant access to the servers where your account will be created. No matter what the issue - sales or technical, it's generally better to have the option to get hold of your hosting company directly through your favourite way of communication.

24/7 Customer Support in Shared Website Hosting

All of our shared website hosting feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our services well before you make an order or you're an existing client and you have any question or some difficulty, you're able to contact us at any time, including weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines globally for your convenience as well as live chat support for pre-sales, billing and general questions; email messages and support tickets for more complex matters or any troubles that need additional time to analyze and fix. In contrast to many other website hosting providers, our trouble tickets have a warranted max reply time of only 1 hour, thus whatever your trouble is, it'll be resolved on time and you won't waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you can benefit from our 24/7 tech support services even on public holidays. Your websites will be available at all times and so will we. With a number of communication options, you will be able to choose the most convenient method to get in touch with us and find out about our solutions in case you don't have an account yet, or ask for support if you're already one of our customers. You'll be able to give us a call, have a chat with a live representative, send an e-mail message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options have 1-hour reply time warranty, even though it hardly ever takes more than 20 min to receive assistance regardless of the complexity of the issue. With our customer and technical support services, we'll be there for you when you need us, not several days later.

24/7 Customer Support in VPS Servers

If you rent a Virtual Private Server from us, you will be able to contact us 24/7 for any kind of server-related issue or fordifferent issues and questions with regard to the pre-installed software your server comes equipped with. In case you haven't obtained your VPS server plan yet, you can learn much more about our solutions by giving us a phone call or by using the live chat service. For more tech problems, you'll be able to send an email or open a support ticket via your billing Control Panel and you will receive support within a maximum of an hour no matter the time of the day, even on holidays and weekends. The typical response time in most cases doesn't exceed half an hour. In case you're looking for assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can add to each VPS plan and our admins can help you with any installation or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Servers

We know how important it is to get prompt support in general, let alone when you manage a whole server, so each and every dedicated server that we provide features 24/7 support with 1-hour response time guarantee regardless of the issue. This service is absolutely free for any kind of issues with your server or the software that was installed from our admins through the setup, therefore you're able to get in touch with us as many times as you'd like, even during holidays. You could either open a ticket from the billing section or you can send an email, and the actual response time for either of these rarely surpasses 30 minutes as we have admins available twenty-four hours a day. In case you want general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on as many as three different continents or you can use our live chat service and talk to a representative online. For third-party software support, we offer a Managed Services upgrade, that you can include to your server plan from your billing Control Panel.